Help

Contact Our Customer Service

Call us for order issue:

040464214

Website/technical issue - email us:

[email protected]

Frequently Asked Questions

Once you've created an account and logged in, placing an order is simple:

1. Choose Your Items

Browse the menu and select what you'd like to order.

2. Select Delivery or Collection

Decide whether you want your order delivered to your doorstep or prefer to collect it yourself.

Tip: If choosing delivery, make sure your phone number and address are entered correctly—this ensures we can contact you if needed and deliver your order without any hiccups.

3. Pick a Payment Method & Confirm

Choose your preferred payment option at checkout and complete your order.

Now sit back, relax, and let us take care of the rest. We’ll either deliver your food to you as quickly as possible, or we’ll see you in the shop!

Creating an account is quick and simple:

1. Click the “Sign Up” button at the top right corner of the page.

2. Fill in your details in the ‘Create a New Account’ section and click ‘Sign Up’ to proceed.

3. You may receive a verification code via email.

4. Open the email, copy the code, and enter it on the website to validate your account.

Once your account is set up, you'll be all set to place your first order with us!

No worries—resetting your password is easy

1. Click ‘Sign In’ at the top of the page.

2. Enter your email address and click ‘Next’.

3. Select ‘Forgot Password?’

4. Click ‘Request a New Password’

A password recovery link will be sent to your email. Follow the instructions in the email to reset your password and regain access to your account.

Delivery fees may vary based on your location and the distance from the takeaway or restaurant:

・If you're located nearby, a small delivery fee will usually apply.

・For longer distances, a higher fee might be charged to cover the additional travel.

We aim to keep delivery costs reasonable while ensuring your food arrives safely and promptly.

Yes! Any fixed discounts are automatically applied when you add eligible items to your cart—no extra steps needed.

Have a promo code or voucher? Simply enter it on the payment page before checkout to enjoy even more savings.

We accept a variety of payment options for your convenience, including:

・All major credit and debit cards

・Google Pay

・Apple Pay

・Cash on delivery or collection

Once we accept your order, it’s sent straight to the kitchen, where preparation begins immediately.

Our team works hard to get your food to you as quickly as possible.

However, delays can sometimes happen—especially during busy times or when drivers encounter heavy traffic. We truly appreciate your patience!

If your wait time has gone beyond the estimated delivery window, feel free to contact the takeaway or restaurant directly by phone. We’ll be happy to update you on your order’s status.

If you like to cancel or make changes to your order, please contact the takeaway or restaurant immediately by phone after placing it.

Important:

If your order has already been prepared, changes might still be possible—however, please note that refunds may not be issued once preparation has begun.

Sometimes your order might not meet expectations — for example, if items are missing, not what you ordered, or the food isn’t properly cooked. In such cases, please contact the takeaway directly by phone. They’ll be happy to arrange a replacement or offer a refund.